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Orderly Terms of Use

Revision 1.0 | Last updated: August 2, 2026

These Terms of Use (“Terms”) govern access to the website https://orderly.com.ua/, use of the Orderly service, contact forms, consultations, setup services, integrations with marketplaces, telephony, Telegram notifications, and other related features.

By using the website, submitting an inquiry, connecting an integration, or using Orderly, you confirm that you have read, understood, and agree to these Terms.

1. Definitions

In these Terms:

2. What Orderly Is

Orderly helps sellers automate operational workflows of an online store, including:

Orderly is not a marketplace, payment system, delivery service, legal advisor, accounting service, or representative of Etsy, Prom.ua, Horoshop, or any other third-party platform.

3. Who May Use the Service

Orderly is intended for business users, sole proprietors, online store teams, and other persons using the Service in connection with commercial or professional activities.

The Service is not intended for household, personal, or consumer use. Unless expressly agreed in writing, the user confirms that they use Orderly for entrepreneurial, commercial, or professional activities, and not as a consumer for personal needs.

By using the Service, you confirm that:

4. Inquiries, Consultations, and Setup

On the Orderly website, a user may submit an inquiry through the contact form. After receiving an inquiry, we may contact you to clarify your needs, demonstrate Service capabilities, agree on the setup format, or provide a consultation.

Submitting an inquiry does not automatically create an obligation for Orderly to provide the Service, perform an integration, or accept the user for service. We may refuse setup or stop communication if the request is technically impossible, incompatible with the purpose of the Service, risky, made in bad faith, or may violate the rules of third-party platforms or applicable law.

Specific setup terms, scope of work, timelines, pricing, payment method, and support may be agreed separately in written communication, an agreement, invoice, or another mutually accepted format.

In the event of any discrepancy between these Terms and a separate written agreement or individually agreed terms with the user, such separate agreement or individually agreed terms prevail.

5. Accounts, Access, and Integrations

To operate certain features, Orderly may require connection to third-party platforms through official APIs, access tokens, OAuth authorization, or other permitted mechanisms.

The user is responsible for:

We do not request and should not receive passwords for Etsy, Prom.ua, Horoshop, banking services, or other third-party platforms. If access is required for an integration, it must be provided through the official mechanism of the relevant platform or another agreed secure method.

6. Acceptable Use

The user agrees to use Orderly in good faith, lawfully, and in accordance with the purpose of the Service.

You must not:

7. Data, Privacy, and Security

Personal data processing within Orderly is governed by the separate Orderly Privacy Policy, available at https://orderly.com.ua/privacy.

The user confirms that they have proper grounds to transfer or provide access to Order Data, buyer data, contact details, and other information processed through the Service.

Where Orderly processes buyer or order data on behalf of the user, the user is usually the controller of such data in relation to its buyers, and Orderly acts as a processor within the technical provision of the Service.

We apply reasonable technical and organizational security measures, but we cannot guarantee absolute security of data transmission or storage over the internet.

8. Telegram, Telephony, and Operational Notifications

Orderly may send operational notifications to a Telegram chat, channel, or other channel agreed with the user.

The user is responsible for ensuring that only authorized persons have access to such chats or channels. If third parties are present in a Telegram chat or other channel, Orderly is not responsible for disclosure of information to such persons as a result of settings chosen by the user.

If the Service integrates with telephony or other communication channels, the user is responsible for complying with applicable rules regarding communication with customers, call recording, messages, consents, and marketing restrictions.

9. Etsy and Other Third-Party Platforms

Orderly may integrate with Etsy through the official Etsy Open API using OAuth 2.0, if such integration is available and connected by the user.

The user understands that:

Orderly does not use screen scraping, Etsy page parsing, or unofficial methods to obtain Etsy data. Etsy data is processed only through the official Etsy API in accordance with permissions granted by the seller.

The user must not use Orderly to transfer, sell, rent, or provide access to data obtained through the Etsy API to data brokers, marketing agencies, advertising platforms, or other third parties in a way that violates Etsy rules or applicable law.

The term “Etsy” is a trademark of Etsy, Inc. This Service uses the Etsy API but is not endorsed, certified, or supported by Etsy, Inc.

Etsy disclaimer: this application is solely provided by Sole Proprietor Palian O.M. as the developer and provider of Orderly. You acknowledge that Etsy, Inc. and its affiliates are not the developer of this application, do not provide the Orderly service, and make no warranties of any kind with respect to Orderly or data accessed through it.

10. Fees, Payment, and Taxes

If certain Orderly features are provided on a paid basis, the price, payment method, payment frequency, and taxes are agreed separately with the user.

Unless otherwise agreed in writing:

11. Support, Changes, and Availability

We strive to maintain stable operation of Orderly, but the Service may be temporarily unavailable due to maintenance, updates, infrastructure failures, third-party API limitations, provider actions, or other reasons.

We may change, update, limit, or discontinue individual Service features if needed for security, stability, compliance with third-party platform rules, product development, or legal requirements.

We do not guarantee that the Service will always be uninterrupted, error-free, or compatible with all future changes to third-party platforms.

12. Force Majeure

The parties are not liable for failure to perform or improper performance of obligations if caused by force majeure circumstances, including military actions, armed aggression, a state of emergency or martial law, power outages, damage to telecommunications infrastructure, cyberattacks, natural disasters, acts of public authorities, or other events beyond the reasonable control of the affected party.

The party affected by such circumstances will notify the other party through an available channel within a reasonable time, where such notification is practically possible given the nature of the relevant circumstances.

13. Intellectual Property

Orderly, the Service structure, texts, design, software code, automation logic, documentation, and other materials created by us belong to us or are used by us on lawful grounds.

The user does not acquire ownership rights to Orderly or its components. The user receives a limited, non-exclusive, revocable right to use the Service in accordance with these Terms and agreed arrangements.

The user retains rights to its own data, store data, product data, order data, and buyer data, provided that such data does not violate third-party rights.

14. Warranty Disclaimer

Orderly is provided within the functionality actually available. We make reasonable efforts to provide a quality Service, but we do not warrant that:

The user is solely responsible for reviewing important orders, messages, statuses, financial data, delivery addresses, and other critical operational data.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Orderly is not liable for:

If Orderly’s liability cannot be fully excluded under the law, it is limited to the greater of the following amounts: the amount actually paid by the user for the Service during the three calendar months preceding the event giving rise to the claim, or UAH 5,000, unless otherwise expressly required by applicable law or a separate written agreement.

16. Indemnification

The user agrees to indemnify Orderly for losses, expenses, claims, or third-party demands arising from:

17. Termination of Use

The user may stop using Orderly and revoke access to connected platforms at any time, unless otherwise provided by separate arrangements.

We may suspend or terminate provision of the Service if:

After termination of use, certain provisions of these Terms remain effective to the extent required by their nature, including provisions on payment, intellectual property, limitation of liability, confidentiality, indemnification, and dispute resolution.

After termination of use, processing, retention, and deletion of personal data are handled in accordance with the Orderly Privacy Policy and the retention periods stated in it.

18. Assignment

We may transfer rights and obligations under these Terms to a successor in the event of reorganization, change of legal form, transfer of business, sale of the project, or another similar change, by notifying the user through an available channel.

The user may not transfer its rights or obligations under these Terms to a third party without our prior written consent, unless otherwise provided by a separate agreement.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect. The invalid or unenforceable provision will be applied to the maximum extent permitted or replaced by a provision that most closely reflects its original purpose.

20. Changes to These Terms

We may update these Terms from time to time. A new version becomes effective when published on the website, unless otherwise stated in the updated version.

In the event of material changes, we may notify users through an available channel, such as the website, email, or another communication channel.

Continued use of Orderly after the updated Terms become effective means the user’s acceptance of the updated version.

21. Applicable Law and Dispute Resolution

These Terms are governed by the laws of Ukraine, unless another applicable law of another jurisdiction expressly requires otherwise.

The parties seek to resolve disputes through negotiation and good-faith communication. If a dispute cannot be resolved through negotiation, it will be considered by a competent court in accordance with the laws of Ukraine.

22. Contact

For questions regarding these Terms, Service operation, setup, support, or termination of use, please contact:

23. Prevailing Language Version

If these Terms are published in several languages, in case of any discrepancy between the Ukrainian version and any other language version, the Ukrainian version prevails.